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Most Asked Questions In The betting exchange:
Q1: How to log in after installing the betting exchange?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the One-Time Password to securely access your account. This convenient method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To begin, verify your internet connection for a strong signal. Click "send OTP" and wait for the verification code to arrive, giving you a set time to receive it. If you don't receive the OTP, use the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, use your current active number. If your number has changed, submit your updated KYC details to our customer support team via email to transfer your account. This will facilitate a smooth account transfer.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Once uninstalled, download the latest version of the app, and you should be able to log in and start playing without any problems.
Most Asked Questions Related To Withdraw In The betting exchange:
Q1: What is the minimum withdrawal amount in the betting exchange?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other similar apps. However, the withdrawn amount can only be from earnings made through gaming activities, not from bonuses. Withdrawals of bonus money are not permitted.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are completed and saved within the app. This includes uploading your Aadhaar card and linking your UPI and bank accounts.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within 30 minutes to 3 hours. However, occasional payment delays may occur, requiring a wait of up to 24 hours. Overall, this timeframe is somewhat variable, but generally, the process is completed within a few hours or a day.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming activities and cannot be withdrawn. Any winnings earned from gaming with the bonus amount are eligible for withdrawal.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request was successful. If not, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact their care centre for assistance.