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Most Asked Questions In The casino games:
Q1: How to log in after installing the casino games?
To log in, open the app and enter your registered mobile number. Verify the OTP sent to your number to securely log in. This eliminates the need for a password or email, making the process faster and more convenient.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection for a strong signal and wait for the send OTP option to become available. If you don't receive the OTP within the given time, try contacting the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
If your account number has changed, try logging in with the new number. If you still face issues, send your updated KYC details to the customer support team via email to facilitate the account shift. This will help resolve the login problem and update your account information.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version of the app to ensure you have the most up-to-date features. Once installed, you can log in and start playing without any problems.
Most Asked Questions Related To Withdraw In The casino games:
Q1: What is the minimum withdrawal amount in the casino games?
In this app, you can withdraw a minimum of Rs. 100, a higher amount compared to other apps. Withdrawals are only possible for earnings from gaming activities, not bonus amounts. This distinguishes it from other apps that may allow bonus withdrawals.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure all your KYC (Know Your Customer) details are completed and saved within this app. This includes linking your Aadhaar card, UPI (Unified Payments Interface), and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically process transactions within 30 minutes to 3 hours. However, in some cases, payments may be delayed, requiring a wait of up to 24 hours. This delay can occur despite the app's usual efficient processing times.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming and cannot be withdrawn. Any winnings earned with the bonus amount can be withdrawn, but not the bonus itself.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings. If your withdrawal request is pending, the funds will be added to your wallet account within 24 hours. If the issue persists, you can contact the care centre for assistance.