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Most Asked Questions In The new rummy:
Q1: How to log in after installing the new rummy?
To log in, start by opening the app and entering your registered mobile number. Verify the One-Time Password (OTP) sent to your number to complete the login process. This eliminates the need for passwords or email login credentials.
Q2: What should I do if I am not getting OTP?
To begin, check your internet connection for a strong signal. If you're still having trouble, wait for the OTP to be sent after clicking the "send" button, and if it doesn't arrive in time, use the app's live chat support for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, use the same active phone number. If your number has changed, send your updated KYC details to customer support via email to facilitate the account transfer. This will help shift your account to the new number.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device, then download the latest version. This should allow you to log in and play the updated app without any problems. After the download, you'll be able to access the newly updated app.
Most Asked Questions Related To Withdraw In The new rummy:
Q1: What is the minimum withdrawal amount in the new rummy?
In this app, you can withdraw a minimum of Rs. 100, which is higher than some other apps. Withdrawals can only be made from earned gaming money, not from bonus amounts. This means any bonuses you receive cannot be withdrawn.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please complete and submit all the required KYC details within the app. This includes saving your Aadhar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services allow for a streamlined process, but it can still take anywhere from 30 minutes to 3 hours to complete. However, payment processing can be delayed, resulting in a wait time of up to 24 hours in some cases. This delay can add extra time to the overall process.
Q4: Why is the bonus balance not being withdrawn?
The bonus money can only be used for gaming purposes and cannot be withdrawn by anyone else. It is intended for gaming use only and cannot be taken out as cash. The funds earned by playing games with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to settings and check your transaction history to see if your withdrawal request is failing. If it's failing, don't worry, as the money will be added to your wallet account within 24 hours. If it still doesn't happen, you can contact their care centre for assistance.