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Most Asked Questions In The tpplay:
Q1: How to log in after installing the tpplay?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to complete the login process, eliminating the need for a password or email. This convenient method allows you to easily access the app.
Q2: What should I do if I am not getting OTP?
To complete this, first check your internet connection for a strong and stable signal. If you still encounter issues, click "send OTP" and wait. If you don't receive the OTP, you can contact the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To log in, use the same active number. If your number has changed, send your updated KYC (Know Your Customer) details to customer support via email to facilitate the account transfer. This will help resolve the issue and allow you to access your account.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Next, download the latest version of the app, which should resolve any problems you were experiencing. Once installed, you should be able to log in and play the app without any issues.
Most Asked Questions Related To Withdraw In The tpplay:
Q1: What is the minimum withdrawal amount in the tpplay?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are limited to the money earned from gaming, excluding bonus amounts. You cannot withdraw bonus money collected separately.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are fully completed and stored in the app. This includes saving your Aadhar card, UPI, and bank details within the application.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically streamline the process, taking only 30 minutes to 3 hours to complete. However, occasional payment delays can occur, requiring a wait of up to 24 hours in some cases. This delay may impact the overall processing time, extending it beyond the initially expected timeframe.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds are for gaming use only and cannot be withdrawn by anyone else. Any winnings from games played with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, first check your transaction history in the settings. If the withdrawal request is failing, don't worry, as the funds will be added to your wallet account within 24 hours. If this doesn't happen, you can seek assistance from their customer care centre.