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Most Asked Questions In The winmatch casino:
Q1: How to log in after installing the winmatch casino?
To log in, open the app and enter your registered mobile number. Then, verify the OTP (One-Time Password) sent to your number to complete the login process. This method replaces the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To resolve the issue, first, check your internet connection for a strong signal. If you still don't receive the OTP after clicking "send," you can reach out to the app's support system through live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To resolve the issue, try logging in with your active number. If the number has changed, submit your correct KYC (Know Your Customer) details to our customer support team via email to assist with account transfer. This will help complete the account shift.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version of the app, which should allow you to log in and play without any problems. This update should fix any issues you were experiencing and provide a smoother gaming experience.
Most Asked Questions Related To Withdraw In The winmatch casino:
Q1: What is the minimum withdrawal amount in the winmatch casino?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are only possible for money earned from gaming activities, not bonus rewards. This means you can't withdraw bonus funds, only the money you've earned through gameplay.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, all your Know Your Customer (KYC) details must be completed and submitted through the app, which includes saving your Aadhar card, UPI, and bank details. This information is required for the verification process. Please ensure all necessary details are saved in the app to continue.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically allow the process to be completed within 30 minutes to 3 hours. However, payment delays can occur, requiring a wait of up to 24 hours.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used within the gaming environment and cannot be withdrawn by anyone. You can withdraw winnings earned from playing games using the bonus funds. This means the bonus amount itself is non-withdrawable.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, go to your settings and check your transaction history. If your withdrawal request is failing, don't worry, the funds will likely be added to your wallet account within 24 hours. If you still encounter issues, you can reach out to their care centre for assistance.